Refund & Cancellation
If you receive a product that is damaged at the time of delivery, you must record a clear and continuous unboxing video while opening the parcel. The shipping label must be clearly visible in the video.
This unboxing video is mandatory for any damage, refund, or exchange claim.
NO VIDEO – NO CLAIM.
Please email the video along with your order details to support@dhumragems.com within 48 hours of delivery. Our support team will review the evidence and guide you further, subject to verification and policy.
Damage reported after delivery due to usage, handling, storage, or rituals is not eligible for refund or replacement.
- you are eligible to refund / exchange if you receive products that are not as we described in our website .
- Send and mail our support team: support@dhumragems.com , our support team will contact you for further assistance.
- We accept exchange, only if product is damaged or not the same as described in our website.
- We accept refund, only if product is the same as described in our website.
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- Once we receive the parcel, our quality team will check and initiate refund or exchange accordingly.
- You will also be informed with the status via mail / call / message.
Yes you are free to cancel the order any time.
If you cancel your order before dispatching your parcel, you may get full refund
If you cancel your order after dispatching your parcel, you may need to pay both sides of freight charges and a refund will be initiated once we receive the parcel back to your warehouse.
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Refund / Cancellation Policies
If you receive a product that is damaged at the time of delivery, you must record a clear and continuous unboxing video while opening the parcel. The shipping label must be clearly visible in the video.
This unboxing video is mandatory for raising any damage-related refund or exchange claim.
NO VIDEO – NO CLAIM.
Please email the video along with your order details to support@dhumragems.com within 48 hours of delivery. Our support team will review the evidence and respond in accordance with our verification process and applicable policy.
Damage reported after delivery due to usage, handling, storage, environmental factors, or rituals is not eligible for refund or replacement.
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Since all orders are quality-checked multiple times before dispatch, any complaint regarding a missing item must be reported within 2 days of delivery, along with supporting evidence such as an unboxing video or clear photographs. Requests raised after this period may not be eligible for review.
To process any return, refund, or exchange request, a valid receipt or proof of purchase is mandatory.
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Partial Refunds (If Applicable)
In certain cases, partial refunds may be granted at the sole discretion of the Company, including but not limited to:
• Items returned in damaged condition
• Items missing parts or accessories not due to Company error
• Items returned after the policy period
• Weight discrepancies in weight-based products
• Applicable reverse shipping, handling, or inspection charges
Refund Process (If Applicable)
Once a returned item is received, it will be inspected by our quality team. You will be notified via email regarding approval or rejection of the refund.
If approved, the refund will be processed to the original method of payment within a reasonable processing period. Approval of any refund is subject to inspection findings and policy compliance and is not automatic.
Late or Missing Refunds
If you have not received an approved refund:
• Please check your bank account
• Then contact your card issuer or bank, as processing times may vary
• If the issue persists, contact us at support@dhumragems.com
Sale Items
Sale or discounted items are governed by the same refund and exchange policy as regular-priced items and are not eligible for special consideration.
Exchanges
Exchanges are permitted only in cases of verified manufacturing defects or transit damage reported within the policy period and supported by valid evidence. Replacement is limited to the same product only and subject to availability.
Gifts
If an item was marked as a gift and shipped directly to the recipient, an approved return will be issued as store credit. If the item was not marked as a gift, any approved refund will be issued to the original purchaser.
Shipping & Returns
Customers are responsible for return shipping costs. Shipping and handling charges are non-refundable and will be deducted from any eligible refund.
Return transit time may vary depending on location. For items valued above ₹1,000, we strongly recommend using a trackable shipping service. The Company is not responsible for items lost or damaged during return transit.
Jurisdiction & Dispute Resolution
All disputes, claims, differences, or legal proceedings arising out of or relating to refunds, cancellations, exchanges, or purchases made on this website shall be subject to the exclusive jurisdiction of the competent courts at Meerut, Uttar Pradesh, India.