Refund & Cancellation
Please make Video while opening the Parcel so that it can be used for exchange / refund for the same product(s). Make sure the shipping label should be clear & visible in video(s). We take full responsibility to provide products to your address in good condition. Send these avidance to our support mail id : support@dhumragems.com , our support team will contact you for further assistance.
*NO VIDEO – NO CLAIM*
- you are eligible to refund / exchange if you receive products that are not as we described in our website .
- Send and mail our support team: support@dhumragems.com , our support team will contact you for further assistance.
- We accept exchange, only if product is damaged or not the same as described in our website.
- We accept refund, only if product is the same as described in our website.
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- Once we receive the parcel, our quality team will check and initiate refund or exchange accordingly.
- You will also be informed with the status via mail / call / message.
Yes you are free to cancel the order any time.
If you cancel your order before dispatching your parcel, you may get full refund
If you cancel your order after dispatching your parcel, you may need to pay both sides of freight charges and a refund will be initiated once we receive the parcel back to your warehouse.
Provide certificate and are trustworthy
I am happy with the products.
Refund / Cancellation Policies
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please make Video while opening the Parcel so that it can be used for exchange / refund for the same product(s). Make sure the shipping label should be clear & visible in video(s).
*NO VIDEO – NO CLAIM*
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only offer return / exchange if the item was damaged on receipt or quality is not match from what was mentioned as product description at the time of order placement. Orders cannot be cancelled and refunded if order has gone for dispatch. If customers refuse to accept the order, they are liable for both side shipping and packing charges. Refunds will only be in form of in-store credits or product exchange if allowed by policy.
“Since all orders are checked 2 times before dispatch, any complaint for missing item must be placed within 2 days of delivery, else it would not be entertained.
To complete your return, we require a receipt or proof of purchase.”
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dhumragems.com.
Sale items
Fortunately sale items may also be refunded as same as our regular priced items .
Exchanges
We only replace items ONLY if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dhumragems.com and call for instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs. 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.